I would like to warn anyone who has a standing auto ship with PetSmart.
Free shipping is their policy for orders over $49. This morning, I discovered that my $75 order included a $5.99 shipping fee.
I once had a similar issue with a standing auto-ship order from PetSmart. Despite their policy of offering free shipping on orders over $49, I found a $5.99 shipping fee charged on a $75 order. After reaching out to customer service, it turned out to be an oversight, and they promptly resolved it by issuing a refund. My advice is to always double-check your charges and contact customer service if you notice discrepancies to ensure you’re getting the benefits you’re entitled to.