Figo pet insurance reviews

I wanted to share a cautionary tale about an insurance product that Costco endorses.

I purchased Figo pet insurance through Costco for my cat. The reviews seemed decent, and Costco’s endorsement gave me confidence in its quality.

However, my experience has been far from satisfactory. Several months into the policy term, my cat was diagnosed with stomatitis, a severe autoimmune disease often requiring the extraction of all teeth. I obtained an estimate from a local veterinary dental specialist and submitted it to Figo for preapproval. Initially, I was relieved to receive Figo’s response, stating that the stomatitis would not be considered a preexisting condition and might be eligible for coverage.

The extraction proceeded as planned, and I submitted my claim to Figo. To my dismay, they denied it in less than a business day. When I inquired about the reason, they claimed that the stomatitis was a preexisting condition because my cat had previously shown signs of mild gingivitis, which his vet attributed to the eruption of his adult teeth. (Figo had these records when they provided preapproval.) Apparently, Figo considers any prior sign of gum disease a preexisting condition for any subsequent dental diagnosis, a fact they did not disclose when I purchased the insurance. For example, if your pet has even a spot of tartar or plaque noted in its medical records, it will apparently be completely ineligible for any dental illness coverage in the future.

The Figo representatives I spoke with were dismissive of the preapproval letter. They emphasized that the preapproval letter was not a guarantee of coverage (obviously, they could deny the claim for other reasons, just not the one they specifically ruled out). When I asked about the point of obtaining preapproval, the rep responded, “I don’t know.”

Needless to say, I was extremely disappointed.

In summary, don’t waste your money on this misleading insurance.

I’m not sure if pet insurance falls within their scope, but you might want to check with your state’s Insurance Commissioner office to file a complaint and see if there are any other options available to you.

I have FIGO pet insurance for my cats. I got it when they were kittens, so it was cheaper. Now I pay $33 per month for one cat and $28 per month for the other. If I need to use the insurance, I have a $500 deductible. This gives me $10,000 of coverage per year for each cat. One thing that bothers me is it doesn’t cover dental cleanings, but that’s common with pet insurance.

I haven’t needed to use it yet, but having the insurance gives me peace of mind. Vet bills can be very expensive, so the cost of the insurance is worth it to me.